FAQs
When you’re ready to pay, you’ll see all prices in US dollars, and no additional taxes are added at checkout. If your card is issued in a different currency, the amount your card issuer charges is converted using the daily exchange rate on the date they process the transaction. We accept VISA, Mastercard, AMEX, and PayPal. Personal checks, money orders, direct bank transfers, debit card payments, and cash on delivery are not payment options we can accept.
Your card details are handled with care. You enter them on a secure SSL web page, where they are SSL-encrypted and sent directly to the credit card provider for authorization. Okbayco’s servers do not store your credit card information.
Getting Your Order to You
Every order is processed and shipped from our warehouse in China, Monday through Friday. We don’t ship on weekends. In normal conditions, processing takes 2-3 working days, and your order is dispatched the day after processing is complete. Holidays and sales periods can extend this timeline, so it’s best to plan for a little extra time.
If 5 working days have passed since your payment was completed and you still haven’t received a tracking confirmation, reach out to us. Your tracking number is emailed one day after shipment, and the tracking details typically become active 24 hours after dispatch.
Free shipping is available on orders that meet the minimum amount, but it doesn’t apply to discounted items, clearance products, or oversized and overweight goods. When your order qualifies, it ships via economy shipping.
Your package may be subject to import taxes, duties, and customs fees when it arrives in your country. These charges are set by your local customs office and are your responsibility. Okbayco isn’t responsible for delays that happen during customs processing.
If You Need to Change Something
You can place an order as a guest—no account is required. Creating an account is optional, but it does make future checkouts faster and gives you access to order history and status updates. If you forget your account password, the “Forgot Password?” link on the login page will help you reset it.
All order details must be entered in English. If your address includes non-English characters, swap them for the closest English equivalent (for example, “?” can become “c”).
Once an order has been processed or shipped, the shipping address is locked in and cannot be changed. A residential address is a safer choice than a vacation address, since customs holds can be unpredictable.
If you accidentally entered the wrong email, we can update the email, name, and address on your account. The order itself, however, cannot be modified.
Promotion and discount codes are limited to one per order. They can’t be combined with other offers unless the specific terms of that promotion explicitly say otherwise.
When Your Package Arrives
If something is missing, incorrect, or defective, you need to contact us within 7 days of receiving your order. When you do, include your order number, clear photographs of the issue, and any delivery confirmation references you have.
An order that has already been packed or shipped cannot be cancelled.
Sending Something Back
If you decide to return an item, your request must be submitted within 30 days of receiving your order. You’ll need to provide your order number and the reason for the return. Once your request is reviewed and approved, we’ll send you the next steps. Items must come back in their original condition, with all packaging intact.
You are responsible for covering all return shipping costs and any related expenses.
After your return arrives at our facility, processing can take up to 14 working days. We’ll send a confirmation email as soon as it’s been processed.
For any other questions, you can always reach us at [email protected].